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How We Handle Your Personal Data

At talajili, your personal data is collected only for the purposes we describe here, and handled according to the laws applicable in Malaysia.

Data collected only as neededYour rights under Malaysian lawTouch 'n Go, GrabPay, Boost dan FPX payment contextClear retention periodsDirect contact path for data requests

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What Data We Collect and Why

talajili Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

When you open an account with us, we collect identification details, contact information and, where you choose to fund your account, the payment reference tied to your chosen method — whether that is Touch 'n Go, GrabPay, Boost dan FPX or another locally supported rail. We

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also collect device and session data to keep your account secure and to troubleshoot any issues you report. None of this data is sold to third parties. Sharing occurs only with service partners who need the data to process a transaction or fulfil a legal requirement,
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and only to the extent Malaysian law permits. Access to this platform, and the data practices described here, apply where local law permits.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

PRIVACY CONTACT PATHS

Reach Our Privacy Team Directly

If you have a question about how your data is stored, want to correct a detail on your account, or need to request deletion, our privacy team in Kuala Lumpur is reachable…

Email Request Send a written data request to our privacy address. Include your registered account email so we can locate your record quickly and respond within the stated timeframe.

Live Chat Open the live chat window from any page on talajili.org. Our support agents can log a privacy request on your behalf and escalate it to the dedicated privacy team immediately.

Account Settings Many data corrections — display name, contact number, linked payment method — can be made directly inside your account settings without needing to contact us at all.

HOW WE PROTECT YOUR DATA

Six Ways We Keep Your Account Secure

Data handling at talajili is built around the principle that you should always know what we hold and why.

Encryption in Transit

All data passing between your device and our servers travels over TLS 1.2 or higher.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to understand page performance.

Account Verification

Before a withdrawal is processed, we verify your identity against the documents submitted at registration.

Data Retention Windows

We keep transaction records for as long as required by Malaysian financial regulations and delete inactive account data on a…

Third-Party Data Sharing

We share only the minimum data needed with payment processors and identity-verification partners.

Your Right to Access

You may request a copy of all personal data we hold about you at any time.

Frequently Asked About This Policy

These are the questions we receive most often about data privacy on talajili. If your question is not answered here, reach our privacy team via live chat or email and we will respond within two business days.

We collect your name, email address, contact number and, where required for identity verification, a copy of your identification document. Payment method references such as a Touch 'n Go or GrabPay token are also stored against your account record.

We share data only with partners who process transactions or verify identity on our behalf. Those partners are contractually required to use the data solely for that purpose and to delete it once the task is complete. We do not sell your data.

Send a written request to our privacy team via email or live chat, including your registered account email. We will verify your identity first, then deliver your data in a readable format within fourteen calendar days.

Yes. Where Malaysian law permits, you may request deletion of your personal data. We will remove it from our active systems and instruct our partners to do the same, subject to any legal retention obligations that apply.

Transaction records are retained for the period required by Malaysian financial regulations. Once that period has passed, records are deleted on our rolling schedule unless you have an active open request related to those transactions.

We use session cookies for login continuity and analytics cookies to measure page performance. Non-essential cookies can be turned off at any time via the consent banner on talajili.org without affecting your ability to log in or make deposits.

Contact our privacy team directly via the live chat or email channel listed on this page. We acknowledge all privacy complaints within two business days and aim to resolve them within fourteen, with written updates at each stage.

How We Handle Your Personal Data

Reach Our Privacy Team Directly

Six Ways We Keep Your Account Secure

Encryption in Transit

Cookie Controls

Account Verification

Data Retention Windows

Third-Party Data Sharing

Your Right to Access

Frequently Asked About This Policy

01 What personal data does talajili collect when I open an account?

02 Does talajili share my data with other companies?

03 How do I request a copy of the data talajili holds about me?

04 Can I ask talajili to delete my personal data?

05 How long does talajili keep my transaction history?

06 What cookies does talajili use and can I turn them off?

07 Who do I contact if I believe my privacy rights have been affected?

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